Acer Vacations COVID-19 Process & Protocols

International Travelers Information **UPDATED NOV 30, 2021** : COVID-19: Travel, testing, quarantine and borders

International Travelers Arriving at YVR can Pre-Book your Free but Mandatory Arrival PCR Test Here: 

https://www.yvr.ca/en/updates/pre-register-for-covid-19-testing

Travelers Entering Canada by Land and Air : https://www.canada.ca/content/dam/phac-aspc/documents/services/diseases/2019-novel-coronavirus-infection/awareness-resources/entering-canada-covid-19/entering-canada-during-covid-19-land-english.pdf

BC’s Restart Plan Found Here: https://www2.gov.bc.ca/gov/content/covid-19/info/restart

NEW – PHO order on masks in public indoor settings

Masks are required in all public indoor settings for all people born in 2009 or earlier (12+).

We are in the LEVEL 3 of the Restart Plan 

  • Canada Wide Recreational Travel
  • No Restrictions on Facilities / Amenities
  • Mask Wearing is Mandatory in Public Indoor Spaces

Do Not Travel to our properties if you or your travelling partners exhibit the following signs and symptoms:

  • Dry Cough
  • Fever
  • Sore Throat
  • Shortness of Breath
  • or any flu like symptoms

Mask requirements

As of Aug 25th, masks are required in all indoor areas except units.  This includes hallways, elevators, parkades.

Acer Vacations Commitment to Cleanliness

We have always committed to a high standard of cleanliness for guests.  During this time we have made some changes to increase the cleanliness of our properties based on the BC Health Authority and BC CDC.  We hope that our efforts will make your stay in our properties as safe and worry free as possible.

Contactless Check-In Process

We will send you the required entry codes and instructions 14 days prior to your arrival.

Check-Out Process

We request the following from you upon check-out to ensure that our staff are kept safe and well and that we can spend the time required to clean for the following guests.

You Must Do the Following Upon Check-out to Avoid Additional Cleaning Fees

  • All garbage and recycling must be taken out of the unit prior to departure.
  • All used kitchen items must be placed in the dishwasher and the dishwasher should be turned on.  The kitchen must be clean.

Acer Vacations Relaxed Booking and Cancellation Policy

PAYMENT – 25% is due upon booking.  

The balance of your stay is due in full 45 days prior to arrival.  Payments can be made in the form of Visa, MasterCard, American Express, or Wire Transfers payable to Acer Vacation Rentals Ltd.

Cancellation Policy:

Deposits are NOT REFUNDABLE except for the following:

Should you need to cancel your stay due to COVID-19 prior to the final deposit due you will be refunded the initial deposit. Should you need to cancel due to COVID-19 once the final deposit is taken 45 days prior to your arrival, you will be issued a credit for future use within one year of the original booking.  The credit is for the original total in Canadian dollars and not the number of nights in a specific unit.

Read the full rental policy here.

Greystone Lodge COVID-19 Operational Changes

Front Desk: A plexiglass barrier has been installed at the front desk. The front desk may alter hours based on occupancy.

Sanitizing Stations: Hand Sanitizing Stations can be found:

  • In the Lobby
  • Inside Elevator
  • Inside Pool Area

The Outdoor Pool and Hot Tub are open.

COVID-19 Testing for Travelers

Airwolf Medical (Dr. Renata Lewis) – Whistler Activity Centre

BettrCare (Dr. Clark Lewis): Home or Hotel Visit

Bon Voyage Medical – Four Seasons Resort Whistler